Publikationen

In Artikeln nationaler und internationaler Fachjournals, Büchern, Beiträgen in Sammelbändern, Working Papers, u.v.m. präsentieren und diskutieren die Autor*innen die neuesten sozialwissenschaftlichen Erkenntnisse aus der umfangreichen Forschungsarbeit, die am Institut für Soziologie geleistet wird.

Linguistic Diversity as a Challenge for Street-Level Bureaucrats in a Monolingually-Oriented Organisation

Autor(en)
Elisabeth Scheibelhofer, Clara Holzinger, Anna-Katharina Draxl
Abstrakt

Migration-induced diversity has led to the global emergence of multilingual life worlds in which language regimes are particularly intertwined with labour markets. Thus, state institutions such as national unemployment services must fulfil a special role in society. In a qualitative research project (2019–2021), we interviewed employees at the Austrian Public Employment Service (AMS) at multiple organisational levels. The results demonstrate diverging and (apparently) contradicting approaches and strategies throughout the organisation concerning the appropriateness of using German exclusively
during interactions with clients. This is illustrated along a continuum, ranging from a reflective, critical approach towards linguistic diversity that is at least partly based on ideas promoting the value of multilingualism to frequently encountered notions of the need for monolingualism. Such a framework must be understood by considering the coexistence of diverging ideas and ideologies surrounding multilingualism, as well as a neoliberal working context characterised by new public management and activation policy.

Organisation(en)
Institut für Soziologie
Journal
Social Inclusion
Band
9
Seiten
24-34
Anzahl der Seiten
11
ISSN
2183-2803
DOI
https://doi.org/10.17645/si.v9i1.3520
Publikationsdatum
2021
Peer-reviewed
Ja
ÖFOS 2012
504021 Migrationsforschung, 504007 Empirische Sozialforschung
Schlagwörter
ASJC Scopus Sachgebiete
Social Psychology, Sociology and Political Science
Link zum Portal
https://ucris.univie.ac.at/portal/de/publications/linguistic-diversity-as-a-challenge-for-streetlevel-bureaucrats-in-a-monolinguallyoriented-organisation(7ad86a90-8105-4c90-8778-34d0b55e0702).html